Interpersonal communication touches nearly every aspect of a service and volunteer program. From training and managing staff and volunteers, to recruitment, reflection, and recognition activities, to funder and community partner interactions — the success we have in creating, developing, and nurturing relationships can directly affect the success of a program. Following are some of our most relevant resources for this topic area.

• A Manager's Guide to Communication
• The Johari Window: A group exercise to improve communication
• Improve Your Communication Skills

Online Course

• Working with Diverse Volunteers

Effective Practices

• Improving active listening skills for more effective supervision
• Encouraging feedback from volunteers and staff
• Using person-first language to speak about members and volunteers
• Understanding etiquette and using a telecommunications device

Lending Library (videos)

• Communicating Non-Defensively
• Communicating with Compassion
• Communication Intelligence: Business Etiquette

Related Websites

• Impact Communication Newsletters
• The Center for Nonviolent Communication
• Four Principles of Interpersonal Communication